How To Troubleshoot ProtonMail Not Working?

ProtonMail Not Working

Some of the ProtonMail account problems and the troubleshooting steps to resolve them are mentioned here. Carry out the below-mentioned steps on to fix protonmail not working.

Password Managers

  • Step : 1Some Password Managers do not support the ProtonMail service, especially if you are using the two password mode.
  • Step : 2Disable Password Manager for ProtonMail and enter the password manually.

Disabling private mode

Safari browser

  • Step : 1By default, the Safari browser is set to Private mode. The ProtonMail account does not work with the Private mode.
  • Step : 2You have to disable it. To do this, open the Safari browser on your iOS device.
  • Step : 3Tap the square-shaped icon that is at the bottom-right corner of the screen and then select the Private option.
  • Step : 4Turn off the Private Browsing feature and check if you can access the ProtonMail account.

Check the browser

  • Step : 1The web browser that you are using to access the ProtonMail account should be up-to-date.
  • Step : 2If you are running the latest version of the web browser, try to access the ProtonMail account from a different web browser.
  • Step : 3Make sure that you are using the web browser that supports ProtonMail.
  • Step : 4Supported web browser - Mozilla Firefox 34, Google Chrome 31, Safari 7.1, Opera 26, iOS Safari 7.1, Android Browser 4.1, and Chrome for Android 40.
  • Step : 5Incompatible web browser - internet Explorer versions prior to 11 and Safari versions prior to 6.
  • Step : 6Follow these steps to fix the ProtonMail not working.

Clearing browser cache


  • Step : 1Go to Menu, click Settings -> Show advanced settings, and select the Clear browsing data option in the Privacy section.
  • Step : 2Click Clear Browsing Data after selecting the cache items to be cleared.


  • Step : 1Select the Preferences option from the Firefox menu. Navigate to the Privacy tab, go to the History section, and click the Clear your recent history option.
  • Step : 2Mark the checkbox next to both the Cookies and Cache options. Click the Clear Now option.


  • Step : 1Go to Preferences -> Privacy, navigate to the Cookies and other website data section, and select the ‘Remove all website data’ option.
  • Step : 2Click the Remove Now option.

Internet Explorer

  • Step : 1Navigate to Tools, click Safety -> Delete browsing history, and select the Temporary Internet Files and Cookies options.
  • Step : 2Remove the checkmark beside the ‘Preserve Favorites website data’ option and then click Delete.

iOS (Safari)

  • Step : 1Navigate to Settings, select the Safari option, and tap Clear History and Data -> Clear Cookies and Data.


  • Step : 1Launch the browser, go to Menu -> Settings -> Privacy Settings, and tap the Clear cache option followed by the Clear all cookie data option.
  • Step : 2Select the OK option.

Disable browser extension

  • Step : 1Deactivate all the extensions of the web browser and check if the problem has been resolved.

Domain name

  • Step : 1Enter the correct domain name to access the ProtonMail account.

ProtonMail App

If the problem is with the ProtonMail Mobile application, resolve it by performing the instructions mentioned here.

  • Step : 1Exit the ProtonMail application and open it.
  • Step : 2If needed, sign out of the email account and sign in back.
  • Step : 3Clear cache of the application by selecting the Refresh Local Cache option on the ProtonMail Mobile app’s Settings screen.
  • Step : 4If the problem persists, uninstall the ProtonMail Mobile application and install it again on your smartphone.

If you need a remote assistance to fix ProtonMail not working. Click the call button available on the screen.


Our website offers instructions only for learning/reference purposes. The brands, product images, content, or any trademarks on this site are only for reference purposes. The company reserves all legal rights to change any content on the website at any time without any prior notification to the users. The website might include links for third party sites, and the users can use the link at their own risk. Our website does not guarantee the nature and accuracy of the content on such third-party websites.

mail settings net